Orders ship Tuesday through Friday (except on Federal Holidays) and typically ship within three business days following order confirmation.
Shipping only within continental United States.
We will gladly accept returns of unused, undamaged merchandise in its original packaging within 14 days of the original purchase date. Items sold in the month of December will be eligible for return until the end of January, excluding holiday-specific items. Returns with an original receipt will be credited in the original form of payment for the price paid. Returns with no receipt will receive a store credit for the current value.
To start a return, you can contact us at firstname.lastname@example.org. The address for returns will be given at that time, please do not mail returns to the store as there is no way to accept them outside of business hours and we cannot guarantee that we will receive the package. Return shipping is at the expense of the customers.
You can always contact us for any return question at email@example.com.
All custom orders, special orders, food items, gift cards, holiday-specific items, and sale items are final sale. Please get in touch if you have questions or concerns about your specific item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 6 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.